Are you leaving me?

If you want to leave Skinny (boo), you might need to unlock your phone. If that's you, here's what you need to know about unlocking, including how you go about it. You cheater.

Does it cost me money to unlock my phone?

If it's more than 9 months since you purchased your phone, unlocking your phone is free. If it's less than 9 months since you bought your phone, there is a cost. But don't panic, it's peanuts compared with the amount you saved on your phone - $30 bucks (including GST).

How to unlock your phone

You need to fill in the form below, dial 204 from your Skinny mobile, or 0800 4SKINNY (800 475 4669). We'll give you a code to enter into your phone, and once you have entered it correctly, it's done. Be careful to enter the code correctly - you have a limited number of chances to get it right.

Strangely enough, we can only help with unlocking handsets purchased from Skinny. If you bought yours from Parallel Imported, off the back of a lorry or from some bloke down the pub, try Google, use the force the force get in touch with your old network or try the handset maker.

SIM Unlocking terms

A $30 fee (including GST) applies if network locking is removed from any Skinny SIM Locked Mobile Phone within the first nine months after purchase . After that time, it is free to unlock your phone.

There may be a limited number of times an unlock code can be entered and attempted in a Skinny SIM Locked Mobile Phone, so care must be taken to ensure the unlock code is entered correctly and in accordance with our authorised unlocking process. Any attempts by any person to unlock a Skinny SIM Locked Mobile Phone without using our authorised unlocking process will render any applicable warranty associated with that Mobile Phone void, and may cause technical issues and damage to the Mobile Phone or Services for which we will not be responsible or liable.

If you have a Mobile Phone that is SIM locked to our Network (a “Skinny SIM Locked Mobile Phone”), it is to be used exclusively on our Network and must not be unofficially unlocked, interfered with, or disassembled without our prior written approval. A Skinny SIM Locked Mobile Phone may only be unlocked by obtaining the manufacturer’s unlock code from us using the form below or by calling 204 from your skinny mobile or 0800 4 SKINNY (0800 475 4669).

Get a code online

Fill in your details below and we'll send you the unlock code.