Website terms of use & privacy policy
It's important you familiarise yourself fully with our terms. There will be a test later. Just kidding (about the test part, the terms are very important!)
Website terms of use
1. Terms and conditions for use of our website
Skinny welcomes you to our website. By viewing the pages of this website, you acknowledge that you have read and accepted these terms and conditions.
The information provided in this site is based on information supplied by Skinny (unless otherwise specified), and is intended only as an introduction and guide to Skinny and its range of available products and services. While every endeavour has been made to supply accurate information, errors and omissions may occur.
Accordingly, Skinny does not accept any liability for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this site. Changes or updates to the content of this site may occur without notice.
2. Conflict with other terms and conditions
These terms and conditions apply to your use of this site. In addition, when purchasing products or services through this site you will be required to agree to certain additional terms and conditions. If there is any inconsistency between such additional terms and conditions and these terms and conditions, then the additional terms and conditions will prevail to the extent of that inconsistency.
3. Acceptance of order by Skinny
Any time you order a product or service from Skinny online, you are making an offer to Skinny to purchase that product or service. Skinny may accept or decline that offer in its sole and absolute discretion. Notwithstanding that Skinny may process payment for an order, an order will not be considered accepted until Skinny dispatches the product or supplies the service.
4. Your use of this site
You must not use this site or its contents:
- In breach of any legislation or for any unlawful act
- To damage or disrupt this site or any other Skinny website
5. Intellectual Property
Skinny owns all copyright and all other intellectual property rights in this site. Everything on this site is copyrighted unless otherwise noted. Skinny welcomes the use of this site for your non-commercial use only provided that you do not remove any copyright, trademark and other proprietary notices contained in the content. We advise that you may not copy or display for redistribution to third parties or for commercial purposes any portion of this site without Skinny's express permission.
6. Links
The sites linked to this site are not under the control of Skinny. Skinny is not responsible for, and makes no representations, warranties or conditions concerning, the contents of any linked site or any link contained in a linked site. Skinny provides links to you only as a convenience, and the inclusion of any link does not imply endorsement, investigation or verification by Skinny of the linked site.
In accordance with Internet protocol, we require that you request the permission of Skinny to link to this site. If you would like to link to the site please contact us here
7. Jurisdiction
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.
Privacy policy
1. Our Privacy Policy
In this policy:
- "we" or “Skinny” or "Telecom" means Telecom New Zealand Limited or any related Telecom Group company providing you with our services
- "you" means you, the person using our services, or visiting our website
- "services" means all goods or services we provide and anything else we do for you, including providing you with access to our website
- the IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet
- the operating system and the browser your computer uses, and any search engine you are using
- the date and time you are visiting
- the URLs of the pages you visit
- if you provide it, your email address
- "Permission" means that informed consent has been given
- Permission must be respected and honoured and may be withdrawn by a subscriber at anytime
- If Permission is withdrawn no further marketing communication may be sent to the subscriber
- Follow the unsubscribe instructions in the email
- By phone or in writing using the contact details contained in the message
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If you have difficulty unsubscribing using the methods above please contact us here or call us on 0800 4SKINNY (0800 475 4669) or dial 204 from your Skinny phone.
How do I file a complaint?
If you feel that your email address has been used without your permission and contacting the sender has not yielded satisfactory results you can issue a formal complaint by calling 0800 4SKINNY (0800 475 4669) or dial 204 from your Skinny phone.
8. Changing this policy
We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website. Any change we make applies from the date we post it on the website. If you have any questions about Skinny's online privacy policy please contact us here or call us on 0800 4SKINNY (0800 475 4669) or dial 204 from your Skinny phone.
2. Other policies applying to our services
In addition to our Privacy Policy, our Skinny Website terms apply to your use of our services. It is important that you are familiar with our Skinny Website terms. Please read it in conjunction with this policy. It includes our site management rights.
3. Visitors
If you are just surfing and reading information on our website, then we collect and store the following information about your visit:
We use that information to measure the number of visitors to different parts of the site and, for example, to measure the effectiveness of advertising. Although we may publish aggregated information about usage patterns, we do not disclose information about individual machines except for the reasons set out below in this section. We do not sell information which identifies you personally. We may gather more extensive information if we are concerned, for example, about security issues. If we think it is necessary, we can disclose information to relevant law enforcement authorities, such as the Police or the Department of Internal Affairs. If you choose to provide us with personal information such as your email address, for example by filling out an electronic query or order form, we will use the information only for the purposes that you authorised. Email marketing will only be sent to your email address if you have given your consent. Personal information will be stored and used in accordance with Skinny’s terms. To update your personal information such as billing address you can contact us by calling 0800 4SKINNY (0800 475 4669) or dialing 204 from your Skinny phone.
4. Security
When signing in or shopping online, look for the 'padlock' symbol at the bottom of your web browser. The 'padlock' symbol is a certificate of authenticity and ensures the site is secure. You can double-click the padlock symbol to view the certificate's details.
Secure Socket Layer (SSL) is the most accepted way of ensuring the security of transmitted information to and from Internet sites worldwide. On our site, it operates when you complete and send forms, but not while you are simply surfing the site.
5. Use of cookies
Skinny’s website places a cookie on the hard drive of your computer. A "cookie" is a file which allows Skinny to track and target the interests of users. While we recommend that users enable cookies on their browsers in order to enjoy all the features of the site, the decision remains in the hands of the individual. (The management of cookies will be different depending on each user's PC - refer to your browser help menu for further information).
6. Skinny customers
If you are a Skinny customer, Skinny's terms apply to your use of Skinny services. Choose the Terms that refer to the Skinny service you use. The relevant Terms set out our commitments to you regarding collecting, holding and using information about you.
Additionally, if you do provide us with personal information via your use of this site - for example by allowing the use of cookies or by filling out an electronic query form - we may link this information to your Skinny customer profile. We may also use this information to improve the website for different customer profiles.
7. Skinny email marketing policy
In relation to all email marketing activities undertaken by Skinny, we adhere to the following principles
Skinny comply with permission marketing best-practices and all laws related to unsolicited email (SPAM), and will thoroughly investigate any complaint that suggests we may be delivering unsolicited email.
How do I unsubscribe ("opt out") from email marketing communications?
There are two ways to unsubscribe to any email message:
